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Frequently Asked Questions
We typically craft personalized items within up to 1-2 business days after confirmation. Once the parcel is handed to Speedy, delivery is typically up to 2 business days, depending on destination and courier schedule.
If production/engraving hasn’t started yet, we’ll try to apply the change. We can’t guarantee edits after an order is placed, so please contact us as soon as possible.
Languages/symbols: we engrave any languages, including Cyrillic and Arabic, plus special symbols. If a symbol/font isn’t suitable for a specific item, we’ll reach out.
Please double-check spelling/dates — content accuracy is the customer’s responsibility.
They depend on the engraving area. Short messages (initials/one word or ~8–10 characters) are most legible. Longer text is possible but will be smaller - we may suggest two lines/abbreviation.
JPG/PNG, original file (not a screenshot), good light/contrast; aim for high resolution (~300 DPI or ≥1500 px on the long side).
Bracelets: measure wrist circumference and add ~1 cm for comfort.
Necklaces: measure with a string; May add ~5 cm for comfort.
Tolerance: handmade items may vary by ±5 mm.
Our products use stainless steel — durable and more scratch-resistant. The plating is long-lasting with normal wear. To preserve the finish:
- Avoid prolonged contact with seawater and chemicals (pool, bleach, perfumes);
- We don’t recommend showering/swimming with the jewelry;
- Clean with a soft cloth, dry thoroughly;
- Store dry, away from abrasive contact.
Checkout shows the final amount. We accept card payments and cash on delivery (COD) (any COD/courier fees are visible at Checkout).
After dispatch you’ll receive SMS/Viber message from Speedy with all the key shipping details.
We can re-ship: re-shipping costs are at the customer’s expense. For prepaid card orders, we re-ship under the same terms (shipping at customer’s expense).
Not yet — we currently ship within Bulgaria only.
